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3.6 Business Process Review Tools and Techniques


3.6 Business Process Review Tools and Techniques



  • Purpose of a business process review is to the effectiveness and efficiency of processes in achieving its objective.


  • Process review can be carried out from knowledgeable representatives within the organization or with the help of external experts.


  • Business process review is carried out for following objective:


  • To identify the issues with current process

  • To gather information for improvement of the process

  • To review and monitor the progress of the project and milestone


  • Business process review is conducted in following steps:


  1. Review the current documentation and processes and understand roles and responsibilities of each process. Understand the current risk and control environment.

  2. Identify the areas of improvement through focus groups and workshops.

  3. Implement the changes

  4. Obtain feedback about changes and evaluate the same for further improvement.


  • Business process owners are best to provide feedback about the effectiveness of the IT system. To determine whether an IT system supports the business objectives; it is best to interact with the business process owners. Process owners are well versed about the system functionalities and its linkage to business objectives. They are the first one to notice any loopholes or limitations of the system. Their viewpoint will be unbiased.


  • Primary reason an external team reviews documentation before starting the actual risk assessment is to understand the current business process. Risk assessment will be effective only if the assessor is aware about business objectives, business processes and business environment.



Key aspects from CRISC exam perspective
CRISC Question
Possible Answer
To determine the effectiveness of the system, interview should be conducted of
Business process owners
Primary reason an external team reviews documentation before starting the actual risk assessment
To understand the current business process


Flashcards - 3.6 Business Process Review Tools and Techniques

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